Shipping policy

1. Shipping Service Providers

For deliveries within the United States, we work with reliable and recognized logistics partners such as USPS, UPS, FedEx, or comparable carriers.

Some products may be shipped directly from our partner facilities or central warehouses. In such cases, it may take a few days for tracking information to become fully active, as the shipment may initially move between logistics centers.

2. Shipment Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking code.

3. Checking Shipment Status

You can check the current status of your delivery at any time on the website of the respective shipping provider using your tracking code.

4. Missing Items

If any items are missing from your order, please follow these steps:

a) Check the packaging: In some cases, items may be shipped separately or packed together.
b) Contact us: If an item is indeed missing, please contact our customer service team immediately at contact@morinea.com.

5. Delivery Times

Orders are typically processed within 1–3 business days before shipment.

The average delivery time is 5 to 10 business days after shipment, depending on the destination and product.
The estimated delivery time is displayed during the checkout process and may vary based on product availability and shipping location.

6. Delivery Delays and Logistical Issues

In the event of delays or logistical issues, we strive to resolve the matter as quickly as possible and will keep you informed transparently about the status of your order.

In rare cases, delivery times may extend up to 30 business days. If this period is exceeded, we recommend first contacting the shipping provider. If the shipment cannot be located, please contact our customer service team.

For shipments within the European Union, no customs duties or import taxes apply.
For shipments to the United States, customs procedures may apply in accordance with local regulations. If any additional charges arise, the customer will be informed when applicable.

7. Exchanges and Returns

Information regarding exchanges and returns can be found in our Return and Refund Policy.

8. Incorrect Delivery Address and Undelivered Shipments

It is the customer’s responsibility to provide a complete and accurate delivery address.

If a shipment cannot be delivered due to incorrect or incomplete address details and is returned to us, the customer must contact us to arrange a reshipment.
Additional shipping costs for reshipment may be charged to the customer.

Refunds are not guaranteed for shipments that cannot be delivered due to incorrect address information or refusal of delivery, as these circumstances are outside our responsibility.
Each case will be reviewed individually in accordance with our policies and applicable consumer protection laws.

9. Statutory Consumer Rights

These shipping and delivery terms apply without prejudice to your statutory rights under applicable consumer protection laws, including the right of withdrawal where applicable.

10. Contact

If you have any questions regarding shipping or delivery, please contact us at:
contact@morinea.com

By placing an order, you agree to these Shipping and Delivery Terms.

This policy may be updated at any time. Please review this page regularly to stay informed of any changes.