FAQ

1. What is Vitally Pro?

Vitally Pro is an international healthcare products company serving professionals across the United States. We offer carefully selected products for healthcare, dental, aesthetic, and clinical professionals, with a focus on quality, precision, comfort, and reliable support.

2. Are Vitally Pro products high quality?

Yes. Our products are selected according to internal quality standards and sourced from trusted manufacturing partners. We focus on durability, professional use, ergonomic comfort, and reliable performance.

3. Where are the products manufactured?

Our products are sourced from selected manufacturing partners that meet our quality and performance requirements. Some items may be shipped from U.S. or international logistics centers, depending on availability and product category.

4. Is Vitally Pro a U.S. company?

Vitally Pro is an international healthcare products company with roots in Latin America, serving customers in the United States through our online store. Our goal is to provide a transparent shopping experience, clear product information, and dedicated customer support.

5. Which payment methods are accepted?

We offer secure and commonly used payment methods. The available options are displayed during checkout and may vary depending on your location and the payment provider.

6. Is payment on Vitally Pro secure?

Yes. Payments are processed through secure, encrypted connections. Sensitive payment information is handled by certified payment providers and is not stored by Vitally Pro.

7. How long does delivery take?

The average delivery time is usually displayed during checkout and may vary depending on the product, destination, and logistics availability. After dispatch, you will receive tracking information so you can follow your order.

8. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and delivery updates. You can use this information to follow the status of your shipment.

9. What happens if my delivery is delayed?

If a delivery delay occurs, our support team can help you review the status of your order. In some cases, delays may happen due to carrier processing, customs procedures, logistics volume, or external factors outside our control.

10. What should I do if an item is missing or damaged?

Please contact our customer support team as soon as possible after receiving your order. Include your order number, photos or videos of the issue, and a brief description of what happened. We will review the case and provide an appropriate solution according to our policies.

11. Can I return an item?

Yes. Returns may be accepted according to our Return and Refund Policy. The product must meet the return conditions described in the policy, including the allowed return period and product condition requirements.

12. Who covers the return shipping costs?

Return shipping costs depend on the reason for the return and the conditions described in our Return and Refund Policy. If the issue is related to a confirmed defect or fulfillment error, our team will review the case and provide the appropriate instructions.

13. Are import taxes or additional fees charged?

No. However, if your order is subject to any import tax or additional fee, you do not need to worry. Vitally Pro is responsible for covering this payment.

14. Do Vitally Pro products include warranty?

Yes. Some products allow you to choose the warranty option you prefer, either 3 months or 1 year. Products that do not display a warranty selection option automatically include a 3 month warranty.

The warranty covers manufacturing defects only. It does not cover damage caused by misuse, improper handling, accidents, or normal wear and tear.

15. How can I contact customer support?

You can reach our customer support team by email at: contact@vitallypro.com

16. Is Vitally Pro a trustworthy brand?

Yes. Vitally Pro is committed to transparency, secure transactions, clear product information, and reliable customer support. We work to provide a professional shopping experience for healthcare professionals who value quality, comfort, and confidence in their daily practice.