FAQ

Frequently Asked Questions

1. What is Vitally Pro?

Vitally Pro is an international healthcare products company serving professionals across the United States. We offer carefully selected products for healthcare, dental, aesthetic, and clinical work.

2. Where are the products manufactured and shipped from?

We work with our own manufacturing network and carefully selected international suppliers. Depending on the product and availability, orders may be fulfilled from a domestic or international facility.

3. Which payment methods are accepted?

Available payment methods are shown at checkout and may include major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay, depending on your device and location.

4. Is payment secure?

Yes. Checkout uses encrypted connections, and payment information is processed by Shopify and authorized payment providers. Vitally Pro does not store full card numbers.

5. How long does delivery take?

Orders are normally processed within 1 business day. Free Standard Shipping takes 5–8 business days after shipment, with an estimated total of 6–9 business days from order placement. Express Shipping takes 3–5 business days after shipment, with an estimated total of 4–6 business days from order placement.

6. Where do you deliver?

We deliver throughout the United States, including Alaska, Hawaii, U.S. territories, and P.O. boxes. Delivery times may vary depending on the destination and carrier availability.

7. How can I track my order?

Tracking information is sent to the email address used at checkout. During the first few days after shipment, updates may not be immediately available while the package moves between facilities or is transferred to the final-mile carrier. Orders may be delivered by SpeedX, GOFO, USPS, CNE Express, or another logistics partner.

8. What should I do if an item is missing, damaged, or incorrect?

Email contact@vitallypro.com as soon as possible with your order number, a description of the issue, and clear photos or video. We will review the case and provide the appropriate solution.

9. Can I return an item?

Yes. Eligible return or exchange requests may be submitted within 30 calendar days after delivery. Items should be unused, in their original condition, and include the original packaging and accessories. Vitally Pro does not charge restocking fees.

10. Who pays for return shipping?

Vitally Pro provides a prepaid return label at no cost for approved eligible returns. The authorized return address and instructions are included on the label. Approved returns include a refund of the product price and any original shipping charges, including Express Shipping.

11. Are import taxes or additional fees charged?

Customers will not be asked to pay undisclosed import charges. If a carrier or customs authority requests an unexpected payment, contact us before paying so we can review and resolve it.

12. Do products include a warranty?

Vitally Pro offers a 3-month or 1-year limited warranty, depending on the product and the warranty option selected at the time of purchase. The warranty covers manufacturing defects only. The applicable period and any related cost are displayed before payment and recorded with the order.

13. How can I contact customer support?

Email contact@vitallypro.com. For an existing order, include your order number and the email used at checkout.

TETZNER GROUP LLC EIN 98-1911705

911 E Atlantic BLVD STE 101 - Pompano Beach, FL 33060