Refund policy

Refund and Return Policy

1. Refund and Return Process

1.1. How can a refund be requested?

Customers may request a refund by following the steps below:

  • Contact our customer service team via email at: contact@morinea.com

  • The product must be returned in the same condition in which it was received, including original packaging, tags, and accessories.

  • Upon request from our customer service team, the customer may be required to provide photos of the product.

1.2. How can a product be returned?

  • Once the refund request is approved, the customer will receive detailed instructions regarding packaging and return shipment.

  • Please note that return shipping costs (reverse logistics) are the responsibility of the customer in cases of return or exchange.

2. Estimated Timeframes for Each Step of the Refund Process

2.1. Review of the refund request

The refund request will be reviewed within 7 business days from the date of submission.

2.2. Notification of approval or rejection

The customer will be notified of the approval or rejection of the refund request within 7 business days after the review is completed.

2.3. Return of the product

The product must be shipped for return or exchange within 7 calendar days after refund approval.
Failure to meet this deadline will result in the loss of eligibility for return or exchange.

2.4. Inspection of the returned product

The inspection of the returned product will be completed within 7 business days after receipt.

3. Estimated Time to Receive the Refund

3.1. Refund processing

The refund will be processed within 7 business days after the product inspection is completed.

3.2. Timeframe for financial reimbursement

The time required for the refunded amount to be credited depends on the original payment method and may vary:

  • PIX and bank transfer: up to 7 business days

  • Credit card: up to 90 calendar days (depending on the card issuer)

4. Refund Method

Refunds are issued using the same payment method used for the original purchase.
If this is not possible, the customer will be informed of available alternative refund methods.

5. Final Provisions

We are committed to providing our customers with a satisfactory shopping experience. This refund policy aims to ensure transparency and efficiency throughout all stages of the return and refund process.

In compliance with applicable consumer protection laws and the guidelines of the Google Merchant Center, we remain available at all times to clarify any questions and to provide an appropriate resolution regarding returns and refunds.

For further information or assistance, please contact our customer service team at contact@morinea.com